Shipping Policy

** COVID-19 Update:
For safety and health concerns, we only have limited team members on-site to process all the orders. Please allow extra processing time. If you have any concerns about your order, feel free to contact us at

Country  Shipping fee shipping days
USA $10 for standard 7-14 calendar days
USA $20 for expedited 4-6 calendar days
CA $10 for standard 7-14 calendar days
CA $20 for expedited 4-6 calendar days
EU $15 for standard 7-14 calendar days
EU $25 for expedited 4-6 calendar days
AU $15 for standard 7-14 calendar days
AU $25 for expedited 4-6 calendar days
rest of world $10 for standard 7-14 calendar days
rest of world $20 for expedited 4-6 calendar days


How long does shipping take?

Estimated delivery time:  
** COVID-19 Update:
If your order is significantly delayed due to COVID-19, please contact us at
 so we can look up the status for you.

If your order consists of a custom lens, it takes longer than the usual time to process. For regular orders, it generally takes about 4 business days for processing after you place an order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.

After all, processing time: 0-4 calendar days, standard shipping: 3-10 calendar days, and expedited shipping: 2-4 calendar days.

**Delivery time might be subject to possible delays due to customs clearance. We do not take responsibility for any shipping delay.

*Refer to the shipping fee indicated when checking out your shopping cart for the most accurate information.
Please note that if your shipping address belongs to a remote area, an extra fee is needed.

*Currently, our freight is tax-free

How to track my order?

Once your order has been dispatched from our facility, you will receive an email with tracking information which you can use to follow the status of your order. Please allow extra processing time for the latest tracking status to be updated as local couriers may experience slight delays.

Click here and enter your tracking number to see the latest tracking information:

What to do with the lost package?
If your package has been lost in transit, please reach out to customer support right away. If the tracking shows the package is delivered while you do not receive it, please provide proof of lost package with your order information at

After an order has been delivered to the shipping address entered on the order, we cannot be held responsible for stolen or lost packages.

Customs Fees
Takemoto will not cover the customs fees and duties, and they are non-refundable as well. We are not able to process any modification to your order while the package is with customs. If you have concerns about potential customs fees and duties, we recommend you reach out to us before placing an order.
Feel free to email us at

How long does it to process my order?
For regular orders, it generally takes about 3-7 business days for processing after you place an order. For orders including restocking or custom item(s) will take a longer time for processing. Please notice more details in the product description.
Once your order is ready for shipping, you will receive a notification email. We do not ship packages on weekends or holidays at this point.

Can I change my order?
Unfortunately, we won’t be able to change an order once it is placed in the system.

Can I cancel my order?
Once the order is dispatched from our facility, we won’t be able to cancel it. Before that, contact customer support for assistance.

Why didn't I get a shipment notification email?
Normally, an email with a tracking number will be sent to your account email address once the order is shipped out.
*If you did not receive the email, you can check the following situations:
1. Please check whether the email address you used to place the order is different.
2. Please check your junk emails to see whether the mail is shielded.
3. Please check your order status in your account to see whether it is shipped.

Why is there no tracking update?
If there is no tracking info a few days after your order is shipped out, the reason is that it may take 1-3 days for the tracking info to be updated while the shipping company is arranging the shipping space.

If there is no updated tracking info during transportation for less than 5 days but still within the estimated delivery date, please don't worry, tracking info has only been updated when it arrives at some important ports or destinations.

If there is no updated tracking info for more than 5 days, please feel free to contact us.